Glossário

• SI (Sistema de Informação)

• Data Mining

• Arquitectura empresarial

• Data Warehouse

• EC (Electrocnic Commerce)

• Internet

• Intranet

• Portais

• ERP - (Enterprise Resource Planning)

• SFA (Sales Force Automation Systems)

• CRM

• CRM Operacional

• CRM Analítico

• CRM Colaborativo

• BI (Business Intelligence)

• TIMS (Tecnologias de Informação Móveis)

• m-Business (Mobile Business)

• m-CRM

• e-CRM (Electronic Customer Relationship Management)

• Social CRM

• CzRM

• e-Government (Electronic Government)